SoftwareProjects: Resolving BBB complaints using the Help Desk and Customer Manager.
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- Description
- When a customer is not satisfied with the service they have received from a company, they will sometimes file a complaint with the BBB/AG, to seek help in resolving their issue. When this happens, the BBB/AG contacts the company, to see if they can find out what can be done to resolve the customer's issue. The customer Support role, is find out what the customer's concern is and resolve the complaint. Then the next step is let the BBB/AG know that the complaint has been resolved and the customer contacted. Here are the steps to resolving a BBB/AG complaint:
- Language:
- English
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